Frequently asked questions

Do I need technical or design skills to build a site with Pylon?

Not at all. Your vision shouldn't be held back by a lack of design or technical know-how. We've hand-crafted a wide variety of components for you to explore, configure, and swap until your site looks exactly the way you want. You bring the vision — we'll worry about the rest.

Can I edit my site after it's published?

Yes — it's your site, your way. You're free to edit and republish whenever you feel like making a change, as often as you like.

How much does Pylon cost, and what's included in each plan?

Pylon has three plans, each scoped to the kind of site you're building. Lite covers gift registries; Pro covers portfolios and lead-generation sites; and Pro Plus unlocks full online stores with checkout, payments, and delivery built in. Pro and Pro Plus are also available as yearly subscriptions at a discounted rate. For current pricing, visit our pricing page.

Can I change my plan later?

Yes. Your plan follows your site: if you're on Lite and add, say, a contact form, your site now falls under Pro — when you publish, we'll ask you to confirm the upgrade (monthly or yearly, your choice) before the site goes live. Downgrades don't happen automatically: if you'd like to move to a lower plan, cancel your current subscription and subscribe to the new one.

What happens to my site if I cancel my subscription?

Cancelling doesn't cut you off overnight. Your cancellation takes effect at the end of the current billing period — you've already paid for that time, so you keep full access to everything until then. After that, your site comes offline, but your work isn't lost — your drafts stay saved for a period after cancellation, so you can resubscribe and pick up right where you left off. See our Refund & Cancellation Policy for the details on data retention.

Does Pylon take a commission on my sales?

No — and we never will. Pylon exists to uplift and support businesses of every size, and taking a cut of your sales would work against exactly that. All you need is an active subscription: 100% of every sale is paid directly into the income account set in your profile. (Paystack, our payment processor, charges its own standard transaction fee — see Paystack's pricing for details.)

How do I get paid when a customer buys from my store?

Once you're logged in, head to Account Settings and fill in your Income Account details. It's a one-time setup — every site you create that generates sales will route those funds straight to that account.

How does delivery work for my online store?

Delivery is built in. Pylon integrates with The Courier Guy out of the box: when you're ready to ship, simply action the sale from your Orders tab, and collection and delivery are arranged for you. Prefer your own courier? No problem — arrange the shipment yourself and use our manual waybill tracking to keep your customers in the loop.

Do I get a free web address? Can I use my own domain?

Yes and yes. When you publish, your site automatically gets its own address at yoursitename.pylonsites.co.za. If you already own a domain and would rather use that, we provide a step-by-step guide to route your traffic through it — and your free Pylon address stays active alongside it. Want a brand-new custom domain? You can purchase one right from the Domains tab.

Is my information — and my customers' information — safe?

We take that responsibility seriously. Your data is protected with appropriate technical and organisational safeguards — including encryption, access controls, and secure infrastructure — and we process personal information in accordance with the Protection of Personal Information Act (POPIA). That means you have the right to access, correct, or request deletion of your information at any time.

When it comes to your customers: payments are handled by Paystack, our payment processor, and information your site collects from your customers — like names and delivery details — is collected on your behalf. You act as the data controller and Pylon processes that information for you, so we recommend reading our Privacy Policy to understand what that means for your business.

For the full picture, see our Privacy Policy and Terms of Service.